Periagoge
Scenario

When self-service technology creates more friction than human service

Self-checkout machines are everywhere now and they're supposed to be faster but they malfunction constantly and I end up missing the human cashiers who just worked.

More people experience this than they realize.

What we've seen

Automation often transfers labor from paid professionals to unpaid customers while promising convenience.

Your guide for this
Laozi
Laozi works with people navigating exactly this kind of situation.
Ideas that help explain it
Worth thinking about

“Where Are You with History of technology — complete survey?”

Peri

Peri can explain why this happens, help you decide if this is the right situation for you, and point toward the right journey or coach.

If this sounds familiar, the Library can help you find the bigger picture.