LibraryScenariosWhen volunteer groups lose sight of who they're actually serving
Scenario

When volunteer groups lose sight of who they're actually serving

Our volunteer organization started with such good intentions but over five years we've become this insular group that's more focused on our own sense of purpose than the people we're supposed to be helping. We've accidentally created a dynamic where the community work serves us more than the community.

Rabia
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The coach is replying

More people experience this than they realize.

What we've seen

Service can become self-service when the helper's need to feel helpful outweighs attention to actual help needed.

Worth thinking about

“Where Are You with Unintended legacy — what we leave without meaning to?”

If this sounds familiar, the Library can help you find the bigger picture.