My co-founder and I are building a fintech app aimed at unbanked communities, but we both have traditional banking relationships and we're starting to realize we're designing for people whose experiences we don't really understand, and we're not sure how to bridge that gap responsibly.
More people experience this than they realize.
Good intentions meet the limits of lived experience in product development.
“Where Are You with Financial inclusion and the unbanked?”
If this sounds familiar, the Library can help you find the bigger picture.