LibraryScenariosHow Delivering Bad Insurance News Corrodes Your Work Identity
Scenario

How Delivering Bad Insurance News Corrodes Your Work Identity

I manage employee benefits and every year I have to explain to people why their premiums are going up while their coverage is getting worse, and I see the anger in their eyes but there's nothing I can do and I'm starting to hate going to work.

Zera
Online
The coach is replying

More people experience this than they realize.

What we've seen

Being the messenger for systemic failures is creating burnout and professional disillusionment that extends beyond work.

Ideas that help explain it
Worth thinking about

“Where Are You with Insurance — theory and practice?”

If this sounds familiar, the Library can help you find the bigger picture.