I work as a claims adjuster and I have to deny coverage for a family whose kid needs surgery, and technically I'm right according to the policy but I keep thinking about how my own daughter is the same age and what if it were us.
More people experience this than they realize.
Professional duty conflicts with human empathy in ways that threaten your sense of who you are as a person.
“Where Are You with Insurance — theory and practice?”
If this sounds familiar, the Library can help you find the bigger picture.