LibraryScenariosHow service work creates unwanted emotional labor
Scenario

How service work creates unwanted emotional labor

I'm a rideshare driver and every passenger sees me as invisible but they have the most personal phone conversations right behind my head and I feel like I'm drowning in strangers' intimacy.

Zera
Online
The coach is replying

More people experience this than they realize.

What we've seen

Being reduced to a function while remaining human creates a painful split between one's role and one's reality.

Ideas that help explain it
Worth thinking about

“Where Are You with The gig economy and independent income?”

If this sounds familiar, the Library can help you find the bigger picture.