My bank account was hacked and they eventually gave me my money back, but for three weeks I couldn't pay rent or buy groceries while they 'investigated,' and no one seemed to care about the impact on my life.
More people experience this than they realize.
Security protocols that protect financial institutions can shift the burden of crime onto victims who are least equipped to handle it.
“Where Are You with How banks work?”
If this sounds familiar, the Library can help you find the bigger picture.