LibraryScenariosHow bank mergers hurt existing customers
Scenario

How bank mergers hurt existing customers

My bank merged with another one and suddenly my account that was free for ten years now has monthly fees unless I maintain a minimum balance I cannot afford.

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More people experience this than they realize.

What we've seen

Consolidation in financial services eliminates competition and customer choice while extracting more fees from captive account holders.

Ideas that help explain it
Worth thinking about

“Where Are You with How banks work?”

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