LibraryScenariosHow digital banking creates new forms of financial lockout
Scenario

How digital banking creates new forms of financial lockout

My phone got stolen with my banking app on it and now I can't access my account because the bank wants to send verification codes to the phone number I no longer have.

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More people experience this than they realize.

What we've seen

Technology-dependent financial systems can transform everyday misfortunes into complete economic paralysis.

Ideas that help explain it
Worth thinking about

“Where Are You with Financial inclusion and the unbanked?”

If this sounds familiar, the Library can help you find the bigger picture.