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Technology — IT Support & Help Desk
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Technology — IT Support & Help Desk
Frontline tech support — patience, troubleshooting, and a common on-ramp into tech.
Aurelius
Aurelius
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4 scenarios
When everyone only calls you once they're already angry
When managing the queue took away the fixing
When you keep it all running and no one says thanks
When you know you're capable of more but stay stuck in support