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Aurelius · Work & Leadership
Knowledge + Guidance

Why Do My New Reps Keep Struggling With No Onboarding?

Your new reps are failing, and you already know why. There is no path for them to follow. They ask you the same questions three times because no one wrote the answer down once. You tell yourself you will build real onboarding when things slow down. Things will not slow down. You have said this for a year. The absence of a plan is not bad luck — it is a choice you keep making by doing nothing. You do not need a perfect training program. You need one document that tells a new person what to do on day one, week one, month one. You can write that this week. Choose to.

◆ How this problem reads on the two dials
GuidanceKnowledge
More coaching
A little to learn
1:1 with AureliusWith others (a Pod)
Mostly you & the coach
A little with peers
The person already knows roughly what good onboarding contains; what they lack is the push to write it down and assign it, so coaching toward action matters more than teaching here.
How the two dials adapt to you →
What’s really going on

You have not built onboarding because you keep telling yourself you will do it properly later. Later is not coming. Write down the first five things a new rep must know, today, on one page. Hand it to the next hire. That is the task. Build the rest after.

🔒 What you’ll build togetherUnlock by starting
A moveWrite a one-page day-one checklist today — no more than ten items, nothing fancy.
A moveList the three questions you answer most often for new reps and write the answers down once, in that document.
A moveName one current employee as the new rep's first contact for questions — not you.
A movePut a 30-minute check-in on the calendar for day three and day ten of every new hire's start.
A moveAfter your next hire finishes their first week, ask what was missing, and add it to the document.

What changes unlock by starting

  • A short written onboarding document exists where none did before.
  • New reps have someone besides you to ask when they are stuck.
  • You stop repeating the same answers to the same questions.
  • Each new hire makes the document better for the one after them.

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