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Objection Handling
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Objection Handling
12 scenarios in this life area.
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12 scenarios
When holding neutral means never having a side of your own
When I know the rules cold and always have to say no
When peers pass you in a race you never chose to run
When people stop questioning you because it costs them
When the easy objections are handled but a flat no breaks you
When you are so persuasive you stop trusting your own yes
When you buy one at a time but can't think in categories
When you can set the rates but can't read the demand
When you fold the moment you're challenged in front of others
When you freeze at the register and the line backs up
When you keep fumbling orders and getting filled badly
When you use your title instead of actually persuading people